Refunds
7 days, no questions asked.
If a product isn't right for you, email empower@hervanguard.com within 7 days of your purchase and we'll refund it in full. You don't have to explain, and we won't ask you to.
How it works
Send us the email address you bought with. We process the refund within 2 working days. Your bank takes another 5 to 10 to show it, which is their pace, not ours.
Your access ends when the refund goes through. You keep any workbook you've already downloaded — chasing files back would be undignified for both of us.
After 7 days
We don't refund after 7 days. The products are complete on the day you buy them, and every page, audio lesson, and email is available immediately, so a week is enough time to know.
Two exceptions, and we mean them:
- Something's broken. If a file won't open, audio won't play, or you can't get into your account and we can't fix it, you get your money back whenever that happens.
- You were charged twice, or charged for something you didn't buy. Tell us and we'll return it, however long it's been.
If you're in the EU or the UK
You normally have 14 days to change your mind about something bought online. Digital products are the exception when you ask for immediate access, which is why there's a box to tick at checkout confirming that.
If you'd rather keep your 14 days, don't tick it — email us instead and we'll hold your purchase until the 14 days are up, then release it.
Buying a second product
One product runs at a time. If you buy a second while the first is still going, the second waits until you finish, and its 7 days start when it opens, not when you paid.
Chargebacks
Please email us first. A refund takes 2 days and a chargeback takes 3 months, and we'd rather solve it than fight it. We've never refused a refund inside 7 days.
Questions: empower@hervanguard.com. We reply within 2 working days.
Sawary Trading LLC, 30 N Gould St Ste R, Sheridan, WY 82801. Last updated 1 August 2026.